Terms and Conditions

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Hattie’s Creations: Policies, Terms, and Conditions

1. Services Overview

Hattie’s Creations provides the following services:

• Balloon décor for events (arches, columns, garlands, etc.)

• Party backdrops

• Photo booth rentals

These services are available for personal, corporate, and nonprofit events. All bookings are subject to availability.

2. Booking and Payment Terms

1. Deposits:

• A non-refundable deposit of 50.00 is required to secure your event date and a non-refundable 50% deposit for personalized orders. 

• Full payment is due at least 7 days before the event date.

2. Late Payments:

• Failure to pay the remaining balance on time may result in cancellation of services without refund.

3. Cancellations:

• Cancellations made at least 14 days before the event date will receive a refund of payments made beyond the non-refundable deposit.

• Cancellations made after 14 days of the event date will not be eligible for a refund.

4. Rescheduling:

• Clients may reschedule once without penalty. Additional rescheduling requests will incur a $10 administrative fee.

3. Delivery, Setup, and Pick-Up

1. Delivery and Setup:

• Hattie’s Creations will deliver and set up all décor and rentals on the scheduled date and time. Clients must provide access to the venue and ensure it meets setup requirements.

• A delivery fee may apply based on location.

2. Pick-Up:

• Hattie’s Creations will handle takedown and pick-up of rentals unless otherwise agreed. Additional fees may apply for delayed pick-up requests.

4. Damage, Loss, and Liability

1. Client Responsibility:

• Clients are responsible for the care of all rented items during the event. Damaged, lost, or stolen items will result in additional charges for replacement or repair.

• Children should not handle balloon décor or photo booth equipment unsupervised.

2. Liability:

• Hattie’s Creations is not liable for injuries, allergic reactions, or damages caused by balloon décor, back drop or photo booth equipment during or after the event.

5. Return and Refund Policies

1. Balloon Décor:

• Balloon décor is non-returnable and non-refundable once delivered and set up.

• Issues with setup (e.g., incomplete designs or wrong colors) must be reported immediately during setup for on-site resolution.

2. Photo Booth Equipment:

• If photo booth equipment malfunctions and cannot be resolved during the event, clients are eligible for a partial refund based on the duration of lost usage.

3. Party Backdrops:

• Backdrops must be returned in the condition they were delivered. Clients are responsible for cleaning fees if returned dirty.

4. Refund Requests:

• Refund requests must be submitted within 48 hours of the event, providing a detailed explanation of the issue. Approved refunds will be processed within 7 business days.

6. Weather Policy

1. Outdoor Events:

• Balloon décor and equipment are not guaranteed to withstand extreme weather conditions. Clients are advised to provide a sheltered or indoor area for setup.

• Refunds are not provided for weather-related damages unless Hattie’s Creations cancels the service due to unsafe conditions.

7. Customization and Design

1. Design Approvals:

• All custom designs must be approved by the client during the consultation process.

• Color and style variations may occur due to material availability but will remain within the agreed design theme.

2. Changes to Design:

• Clients may request minor changes up to 5 days before the event If material has not been printed. 

8. Contact Information

For inquiries, booking changes, or refund requests, please contact Hattie’s Creations at:

• Phone: 1-618-691-1246(text)

By booking with Hattie’s Creations, clients agree to abide by these terms and conditions.